Current Processing Time:

• up to 7 business days

I sent a message, when should I expect a response:

I will answer messages received during business hours before end of business day. Business hours are Monday-Friday 9am-3pm while all three kids are at school. Weeknights and weekends are family time so it may take until the following business day for a response.

Returns and Exchanges:

Please keep in mind, due to the nature of my products, custom and personalized orders cannot be returned, exchanged, or refunded. Please double and triple check spellings of personalized names when listing them in Notes to Seller. Refunds/exchanges will not be given for customers errors. However, if I make a mistake on my part I will do my best to make it right. If there is an error or problem with your order I must be notified within 2 days of receipt of your package.

Cancellations:

If you need to cancel the order - it must be done within the first 24 hours - no exceptions!

• Refunds are not given due to failure to order early enough or not understanding the turnaround time or delayed by USPS.
• Refunds are not given on any personalized items, once they have been stitched - for any reason. If an error was made on our part - we will definitely work with you to resolve the issue.
• Refunds are not given if the incorrect size is ordered. The size charts are offered for you to find the best fitting size. Simply measure a good fitting shirt and compare against the chart provided.
• Rush Fees are non-refundable.

Care Instructions:

See here for care instructions on all products.

Processing time and rush orders:

When ordering please take into account current processing time plus shipping time selected. If you need an item faster than my posted turnaround time, please contact me PRIOR to ordering. Rush orders are only accepted on a limited basis and vary based on my current schedule and order volume. Unless arrangements are made PRIOR to ordering, your order will be shipped according to the current posted turnaround time. Rush requests made WITHOUT prior approval will NOT be honored and will not be refunded.

Rush order upgrades start at $5.00 and up PER ITEM. A rush upgrade will vary based on the length of the rush turnaround time/complexity of the design requested. Thank you for your understanding!

Warnings:

⚠ WARNING: CHOKING HAZARD - Some items may contain small parts and young children should always be supervised when playing with items.

Hand Towel Care

• machine wash cold
• tumble dry low or lay flat to dry
• iron the back of the towel using a pressing cloth to cover the stitching when ironing

Feltie Products Care

• wipe clean with a damp cloth
• do not submerge felt as this can distort your item

Flat Coloring Dolls Care

• wipe with a damp cloth
• it is best to clean after each use to prevent staining
• if the wrong coloring item was used, dip a cloth in rubbing alcohol and wipe clean. This should remove any staining