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PERSONALIZATION PROOF:
If you request a personalization proof, a mock up will be sent to the email attached to the order within 24 hours. This will allow you to see how your actual name will look in the font you chose, as well as, correct any spelling issues. No further edits will be made once you approve the proof. So what you approve will be the exact design you get. Please make sure you respond to the proof e-mail as I will not send an order out without the proof being approved. If you do not wish to receive a proof, please double check the spelling of your name requested as remakes for misspellings are at the cost of the customer.
LISTING PHOTOS:
Photos are examples only. The finished item will be made to order with the information you provide.
PERSONALIZATION INSTRUCTIONS:
If wanting personalization please follow directions carefully. Font choices for names are shown in the listing photos. Always double check spelling as items are custom made and returns/exchanges are not accepted
GARMENT BRANDS AND SIZING: Complete Size Guide and Color List
The shirt blanks used are 100% cotton, boutique quality. As sizing can differ from brand to brand, please be sure to refer to the sizing chart before ordering. Refunds/exchanges will not be made for ordering an incorrect size. Standard shirt colors include WHITE, GREY, BLACK, OR LIGHT PINK. If you would like a special shirt color please message me prior to guarantee your size/color is in stock. Design colors may be altered depending on the shirt color. If a black shirt is ordered any black text will be changed to better show the design. Although the shirt in a listing sample photograph may be shown in another color, the listing price includes the standard shirt color option and will be made according to the shirt color selected at checkout.
FABRICS AND COLORS:
Fabric placement may vary from that shown in the listing photo, these variations add to the uniqueness of each custom piece. In the event that a fabric shown in the photo is out of stock and/or no longer available, Lunar Rabbit Creations reserves the option to substitute with another fabric of similar color, texture, and/or design. Due to photography lighting and differences in computer monitor resolutions, colors may vary between the actual fabric colors and those displayed on your screen. Exact color matching or color shades are not guaranteed. See shop policies for more information about processing times, cancellation policies, refunds/exchanges, and other FAQs.
Please read all shop policies before making a purchase.
I will answer messages received during business hours before end of business day. Business hours are Monday-Friday 9am-3pm while all three kids are at school. Weeknights and weekends are family time so it may take until the following business day for a response.
Please keep in mind, due to the nature of my products, custom and personalized orders cannot be returned, exchanged, or refunded. Please double and triple check spellings of personalized names when listing them in Notes to Seller. Refunds/exchanges will not be given for customers errors. However, if I make a mistake on my part I will do my best to make it right. If there is an error or problem with your order I must be notified within 2 days of receipt of your package.
If you need to cancel the order - it must be done within the first 24 hours - no exceptions!
Shirts and dresses should be turned inside-out, washed cold, gentle cycle, lay flat to dry or tumble dry low.
When providing information for personalization please double check spelling and age provided. As items are custom made returns/exchanges are not accepted.
When ordering please take into account current processing time plus shipping time selected. If you need an item faster than my posted turnaround time, please contact me PRIOR to ordering. Rush orders are only accepted on a limited basis and vary based on my current schedule and order volume. Unless arrangements are made PRIOR to ordering, your order will be shipped according to the current posted turnaround time. Rush requests made WITHOUT prior approval will NOT be honored and will not be refunded.
Rush order upgrades start at $5.00 and up PER ITEM. A rush upgrade will vary based on the length of the rush turnaround time/complexity of the design requested. Thank you for your understanding!
⚠ WARNING: CHOKING HAZARD - Some items may contain small parts and young children should always be supervised when playing with items.